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PetCare Policies

PetCare is available six days a week for your pet's grooming pleasure. Call today to set up an appointment for our stress-free services. If you have any questions, we invite you to read our policies as outlined below or simply ask us when you call.

General Policies

PetCare will arrive as close to the scheduled appointment time as possible. However, we will never jeopardize the safety and well-being of our client's pets by hastening a groom. Nor will we put the grooming team at unnecessary risk by rushing to the next appointment. We will call you and advise you of any change in our arrival time.

Your pet's safety and comfort is our primary concern. There will be two people attending to your pet at all times. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these maladies. Please let us know of any prior grooming history you and your pet may not have found totally satisfactory. We want to avoid repetition of poor or unpleasant experiences or situations.

Although we use only the finest pet products available, you may have a special shampoo or conditioner that you prefer for your pet. Please allow us to use it to assure comfort and consistency to your pet's groom.

We understand some pets are extremely sensitive to certain grooming procedures such as trimming nails, cleaning ears, or expressing anal glands. It is not our intent to cause discomfort to your pet. Although these are routine procedures normally performed for the well-being of the pet, PetCare will not continue with any grooming procedure that will cause pain and discomfort to your pet. Sometimes, for the overly sensitive pet, these procedures are best left to the care of a licensed veterinarian.

We at PetCare will not demat a pet. Excessive dematting is a painful, time-consuming, and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. This is a total contradiction to the stress-free philosophy of our mobile grooming service. Sometimes the pet is so badly matted that the hair must be completely clipped off, allowing new, healthy hair to grow. Excessive matting can be avoided with regular brushing and grooming. We are happy to show you some brushing techniques for mat prevention.

In order to protect our vans and other pets from infestations, we will not groom pets infested with lice, ticks, and other parasites. We are more than happy to give advice on how to prevent and eradicate these conditions by use of newer products besides dangerous insecticides, which we don't use in our grooming vans.

Although most pets are very well-behaved, not all are "perfect angels." We understand this and welcome meeting these different personalities as part of our job. However, for the benefit of all involved, we will not provide services for vicious or aggressive attitudes, and we reserve the right to refuse service to these pets.

We add the New Jersey tax of 6.625% to the cost of the service rendered and we accept all major credit cards or cash for payment.

Returned Check Policy

PetCare will accept only cash for the first visit. Subsequent visits may be paid with cash, credit card (Visa, MasterCard, or Amex), or check. Returned checks will be subject to a $20.00 or 10% returned check fee, whichever amount is greater. 

Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled appointment time.

No Show Policy

In the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for the actual "trip fee" will be assessed and left at your door.